{"id":11112,"date":"2022-01-11T13:58:52","date_gmt":"2022-01-11T06:58:52","guid":{"rendered":"https:\/\/luxta.com.vn\/?page_id=11112"},"modified":"2025-08-14T15:55:28","modified_gmt":"2025-08-14T08:55:28","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/luxta.com.vn\/en\/return-policy\/","title":{"rendered":"RETURN POLICY"},"content":{"rendered":"<p>&#8220;`<br \/>\n\n  <div class=\"banner has-hover\" id=\"banner-187967899\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/luxta.com.vn\/wp-content\/uploads\/2022\/01\/chinh-sach-doi-tra.png\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-187967899 {\n  padding-top: 500px;\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_1245186619\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" >RETURN POLICY<\/span><b><\/b><\/h1><\/div>\n<div class=\"row\"  id=\"row-1425339975\">\n\n\t<div id=\"col-1071011624\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3 style=\"text-align: justify;\"><strong>EXCHANGE REGULATIONS<\/strong><\/h3>\n<p style=\"text-align: justify;\"><i class=\"fas fa-check\"><\/i> Items for exchange must be unused, undented, unscratched, with the manufacturer\u2019s original seal intact, and remain in their original packaging, straps, and carton box (if any)\u2026 If the packaging is torn or damaged, compensation must be made according to the Company\u2019s specified rates;<\/p>\n<p style=\"text-align: justify;\"><i class=\"fas fa-check\"><\/i> Customers may exchange for another product of the same type, size, model code, and selling price; or exchange for a different type, size, or model code with a higher value than the exchanged product. <em>(customers are kindly requested to pay the price difference)<\/em><\/p>\n<p style=\"text-align: justify;\"><i class=\"fas fa-check\"><\/i> Customers are responsible for transporting the goods to the Company\u2019s warehouse for exchange. If customers request the Company to handle transportation, the Company will calculate the transportation fee and inform the customers for mutual agreement;<\/p>\n<p style=\"text-align: justify;\"><i class=\"fas fa-check\"><\/i> Exchange period: No more than 6 months from the date of shipment (for stores\/agents) and 7 days from the date of receipt (for retail customers)<\/p>\n<p style=\"text-align: justify;\"><i class=\"fas fa-check\"><\/i> Retail customers must present the company\u2019s purchase invoice.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2044824987\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_241543651\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"638\" height=\"359\" src=\"https:\/\/luxta.com.vn\/wp-content\/uploads\/2022\/01\/doi-tra-2.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/luxta.com.vn\/wp-content\/uploads\/2022\/01\/doi-tra-2.png 638w, https:\/\/luxta.com.vn\/wp-content\/uploads\/2022\/01\/doi-tra-2-510x287.png 510w\" sizes=\"auto, (max-width: 638px) 100vw, 638px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_241543651 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1161508054\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"638\" height=\"359\" src=\"https:\/\/luxta.com.vn\/wp-content\/uploads\/2022\/01\/doi-tra-3.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/luxta.com.vn\/wp-content\/uploads\/2022\/01\/doi-tra-3.png 638w, https:\/\/luxta.com.vn\/wp-content\/uploads\/2022\/01\/doi-tra-3-510x287.png 510w\" sizes=\"auto, (max-width: 638px) 100vw, 638px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1161508054 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1245186619 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n&#8220;`<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;` &#8220;`<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11112","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RETURN POLICY &#187; 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