WARRANTY AND MAINTENANCE
Luxta product warranty
Faucets and accessories warranty
a. Warranty policies:
+ Hot and cold water products (including Cartridge valve): 5 years warranty (equivalent to use 500,000 times)
+ Cold water products (including Cartridge valve): 3 years warranty (equivalent to use 300,000 times)
+ Accessories with 1 year warranty includes hand showers, hand shower hoses, plastic accessories, inductors, rubber valves parts.
Warranty period for specific product:
b. This warranty does not cover
Product loss or damage caused by Buyer’s transportation, wrong installation, misuse, overuse, neglect and wrong maintenance; Replace and disassemble product's accessories or parts, which is not manufactured by LUXTA; damages caused by the consumer, seller, contractors or any other person. (Intentionally or unintentionally)
Product loss and damage with scratchs and tarnished spots caused by rubbing, water supply and installation environment.
Perishable and regular spare parts such as rubber parts (gaskets) and racks.
Cracked cartridge valve.
Product damage and loss beyond the scope of stated warranty or warranty period has expired.
C. Product replacement
Defective product by manufacturing will be changed for new products with similar code within 7 days includes leakage, product’s crack and unqualified glossiness. Replacing for other product with higher price, the extra cost will be added depending on the raising value.
Note : In cases of the warranty is not covered, defective products will be considered if repairation is possible with its arising cost.